Privacy Policy of The National Center for Outdoor & Adventure Education

This Privacy Policy was updated on December 1, 2022, and previously updated on January 1, 2020.

Thank you for visiting the website (“Site”) of NCOAE, LLC (hereafter “NCOAE,” “we,” “our,” and “us”) (dba, The National Center for Outdoor & Adventure Education). NCOAE is furnishing this Privacy Policy (“Privacy Policy”) to (“you,” “your,” and “their”), to explain how we collect, use, and share information that is capable of being associated with — or could reasonably be linked directly or indirectly with — a particular consumer or household (“Personal Information”). Please read this Privacy Policy and Terms of Use, which, as may be modified from time to time, govern Site use.

Personal information does not include information which is publicly available, anonymized or aggregated, and other information which is excluded from the scope of applicable privacy laws.

It is our objective to collect, use, and protect your Personal Information gathered through this website in a responsible manner, whether we do so in the context of interacting with our website visitors, developing new students and clients, providing outdoor education and wilderness or emergency medicine education to our students or clients, managing our employees and contractors, or processing applications to join our team of professionals (collectively, the “Services”).

Our Privacy Policy, the Terms of Use, applicable law, and other agreements with you together govern our relationship as it relates to your Personal Information. Our collection, use, and sharing of Personal Information will vary based on our relationship or interaction with you. Through your use of and by engaging in the Services, you accept the terms of this Privacy Policy and consent to the data collection, use and sharing we describe in this Policy.

CATEGORIES & SOURCES OF INFORMATION

We collect, use, and share Personal Information from various sources to perform the Services and to accomplish our business and commercial purposes and business objectives. You supply most of the Personal Information in our possession, whether directly when you or your authorized agent provide the information to us so that we can provide Services, or indirectly from the collection or generation of information in the course of our provision of Services. Should you choose not to provide some of the Personal Information we request, we may be unable to provide you with one or more of the Services.

Internet Users. If you use our website or any of its subdomains or subdirectories, you may provide contact and other information (e.g., through our “Contact” form or “eNewsletter subscription” form) to enable us to furnish you with information about outdoor education and wilderness and emergency medicine, and our other Services. You also may provide contact and other information when using email outside of our website. In addition, your Internet web browser will provide other information automatically, as described immediately below:

Automatic Data Collection. We collect certain information when you use our website or Services. This information may include your internet protocol (“IP”) address, cookie identifiers, mobile carrier, website browser and version, operating system or device, location information, internet service provider, pages that you visit and links you click on our website, and other information about how you use our website. Information we collect may be associated with accounts and other devices.

Anonymized or Aggregated Information. We record certain anonymized or aggregated information about your use or evaluation of our website. Anonymized or aggregated information is used for a variety of functions, including the measurement of interest in and use of various portions or features of our website. Anonymized or aggregated information is not Personal Information, and we may use such information in a number of ways, including internal analysis. We may share this information with third parties for our purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.

Cookies and Pixels. Similar to other consumer internet services, our website uses “cookies” — a small piece of computer code that enables our Internet servers to “identify” users each time an individual user initiates a session on our website. A cookie may be set in order to identify you and tailor our website to you. Cookies do not store any of the Personal Information that you provide to us; they are simply identifiers. You may delete cookie files yourself at any time through your website browser settings. However, cookies may be necessary to provide access to some of the content and features of our website.

Pixel Tags. Along with cookies, we may use “pixel tags,” also known as “web beacons,” which are small graphic files that allow us to monitor the use of our site. A pixel tag can collect information such as the IP address of the computer that accessed a page on our website on which the tag appears; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of website browser used to fetch the pixel tag; and the identification number of any cookie on the computer previously placed by that server.

“Do Not Track” Technology. We do not collect Personal Information about your online activities over time and across different web sites or online services. Therefore, our website does not respond to Do Not Track (“DNT”) signals. We do not knowingly authorize third parties to collect Personal Information about your online activities over time and across different web sites or online services.

Students and Clients. The type of Personal Information we collect that relate to prospective or current students and clients of our company varies depending on the student and client and matter. It may include information related to our students’ and clients’ prior education and abilities, and other information that may be relevant for the matter. We may collect information such as personal identifiers (e.g., name, contact information); characteristics (e.g., individuals and business owners); medical and other personal information (e.g., information for health and medical forms); internet or network activity information (e.g., browsing history and interactions with our websites). We may collect information directly from you when you or your authorized agent provide the information to us, as well as indirectly through your activities on our website (e.g., submissions through our contact form, eNewsletter subscription form) and through our provision of Services.

Counterparties. We may obtain Personal Information from you if you are a counterparty in a matter with our student or client.

HOW WE USE PERSONAL INFORMATION

We may use or share personal information to provide Services and to accomplish our business and commercial purposes and objectives, including the following:

To meet the reason(s) you provided the information and to administer and perform the Services;
To engage in marketing and business development, including without limitation to provide information concerning outdoor education, wilderness medicine, emergency medicine, and/or risk management assessment services;
To provide, maintain, personalize and develop our website, databases, network, infrastructure, devices, assets and Services;
To debug, including to identify and repair technical errors that impair intended functionalities;
To perform security functions, including to detect security breaches, protect against fraud and malicious activities, and take action against wrongdoers;
To serve and protect the rights, property, or safety of our students, clients, employees, us, or others, as necessary or appropriate;
To perform auditing and due diligence functions, including without limitation for purposes of accepting prospective students and clients;
To evaluate or conduct a merger, divestiture, restructuring, reorganization, sale, transfer or other transaction concerning some or all of our assets; and
To respond to governmental authorities, including law enforcement requests, and as required by applicable law, court order, or regulations.

HOW WE SHARE PERSONAL INFORMATION

No Renting, Selling or Trading Your Personal Information. We will never rent, sell, or trade your Personal Information to unaffiliated third parties, such as sellers of goods or services, for their own business or commercial purposes.

Sharing with Service Providers. There are circumstances in which we may share your Personal Information with non-affiliated third-party service providers, including to perform business and technology related functions and to support the provision of the Services. For example, we may use third-party providers to provide services such as a secure learning management system or online booking engine for student and client use only. We require these third parties to maintain the privacy and security of the Personal Information they access.

To Protect Ourselves or Others. We may share your Personal Information as required by law, such as when we reasonably believe it is necessary or appropriate to investigate, prevent, or take action regarding illegal activities, if we believe doing so is required or appropriate to comply with law enforcement or legal process, such as a court order or subpoena; to protect your, our, or others’ rights, property, or safety; to enforce our policies or contracts; or, to collect amounts owed to us for services rendered.

Accreditation Compliance. The National Center for Outdoor & Adventure Education (NCOAE) is engaged with accrediting bodies, including the Association for Experiential Education (AEE) and the Commission on Accreditation for Pre-Hospital Continuing Education (CAPCE). As a result of these engagements, we may from time to time as a requirement of these and other accreditation standards, submit a record of NCOAE student course completions to these accrediting bodies. These course completion records may be accessed by or shared with such regulators as state EMS offices, training officers, National Registry of Emergency Medical Technicians (NREMT), and peer reviewers on a password-protected need-to- know basis. NCOAE students may request and review their record of CAPCE accredited course completions by contacting CAPCE by phone (972-247-4442) or U.S. mail (Post Office Box 293835; Lewisville, Texas 75029 USA).

Website and Social Media. We share the images and professional experience of our employees, partners, students, and clients on our website and through social media platforms.

Disclosure in the Event of Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another business entity, then your Personal Information may be transferred as part of such a transaction, as permitted by law and/or written agreements between you and us.

YOUR CHOICES ABOUT PERSONAL INFORMATION

General. You have certain choices about the use and disclosures of your Personal Information, as set out in this Privacy Policy.
You may decline to provide Personal Information to us. Declining to provide Personal Information may mean that we will be unable to provide Services to you (e.g., outdoor education, wilderness and emergency medical training, website features that require Personal Information).

Opting out of Email Marketing Communications. We may use your Personal Information to communicate with you about company developments and website postings that we believe will be of interest to you. If you decide at any time that you no longer wish to receive marketing communications from us, please follow the “unsubscribe” instructions provided in the communication. Please note that NCOAE students and clients cannot opt-out of administrative communications relating to the Services we provide to them, such as billing or service notifications.

SECURITY

We take reasonable steps, endeavoring to use appropriate technical or organizational measures, to protect your Personal Information from loss, misuse, unauthorized access, alteration, disclosure, or destruction. However, no Internet, email, or electronic operating system that enables the transmission of data is ever fully secure or error free. Therefore, we cannot ensure or warrant the security of any information you transmit to us.

SOCIAL MEDIA AND LINKS TO OTHER WEBSITES

This Privacy Policy and these terms apply only to our website, Services, and practices. Our website may contain links to other websites, applications, social media platforms, and information for your convenience that are not operated or controlled by NCOAE. We do not control linked third-party websites or their privacy practices, which may differ from those set out in this Privacy Policy. Any Personal Information you choose to give to linked third parties is not covered by this Privacy Policy. We encourage you to review the privacy policy of any company or website before submitting your Personal Information.

CHILDREN UNDER AGE 13

NCOAE will not intentionally collect Personal Information about any person under the age of 13 from that person. If we learn that we have collected or received Personal Information from a child under age 13 without verification of parental/guardian consent, we will delete that information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time as we deem necessary at our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. We may provide supplemental or updated privacy notices on specific occasions when we are collecting or processing your Personal Information. Such supplemental privacy notices should be read together with this Privacy Policy.

We encourage you to review this Privacy Policy periodically to be informed regarding how we are using and protecting your Personal Information and to be aware of any policy changes. Your continued relationship with us after the posting or notice of any amended Privacy Policy or privacy notices shall constitute your agreement to be bound by any such changes. Any changes to this Privacy Policy will take effect immediately after being posted or otherwise provided by us. Each version of this Privacy Policy will be identified by its effective date.

QUESTIONS AND CONTACTING US

If after reviewing this Privacy Policy, you have any questions or concerns or you would like to submit a privacy-related request, please contact by physical mail at:
NCOAE, LLC
Attn: Privacy Requests
9809 River Road
Wilmington, North Carolina 28412 USA

CALIFORNIA RESIDENTS

California residents have additional rights under the California Consumer Privacy Act of 2018 and should consult our Supplemental Privacy Notice.