NCOAE Refund & Transfer Policy

The National Center for Outdoor & Adventure Education (NCOAE) has established this Deposit, Refund, and Transfer Policy to help students, course and training participants, and parents and guardians of our students understand our approach to course and training deposits, as well as their options in the event that a course or training refund or transfer is requested.

Please contact us with questions regarding these policies.

DEPOSITS

Please note the following about NCOAE course and training deposits:

REFUNDS

Please note the following general policy about requests for course and training refunds:

TRANSFERS

Please note the following about transfer requests for NCOAE courses and trainings:

REFUNDS, AND TRANSFERS FOR EMT TRAINING STUDENTS

Please note the following about refund and transfer requests for students already enrolled and participating in NCOAE EMT trainings:

Students who fail the virtual instruction portion of their EMT training: If you fail the virtual instruction portion of your Hybrid EMT training, you will be allowed to continue with the virtual instruction, but you will not be allowed to attend the practical portion of your training until you pass the virtual component. Students who fail the virtual instruction portion of their Hybrid EMT training may retake their training at 50 percent (50%) off of the price they originally paid for their training.

Students who fail the practical instruction portion of their EMT training: If you fail the practical instruction portion of your Hybrid EMT training, you will be allowed to return to campus to participate in another practical session within one (1) year of your original course start date. The fee for retaking the practical portion of your Hybrid EMT training is $385.00, which includes the cost of on-site housing.

To initiate a course or training transfer, please contact NCOAE Headquarters via email (info@NCOAE.org – Subject Line: Transfer Request) or by phone (we’re available Monday through Friday between 8:30 a. m — 4:30 p. m. Eastern Time by calling (910) 399-8090).

To request a refund, first call the NCOAE office to determine refund eligibility. We’re available Monday through Friday between 8:30 a. m — 4:30 p.m. Eastern Time by calling (910) 399-8090. Please note: A signed letter is required for refund consideration.