NCOAE Refund & Transfer Policy

The National Center for Outdoor & Adventure Education (NCOAE) has established this Deposit, Refund, and Transfer Policy to help students, course and training participants, and parents and guardians of our students understand our approach to course and training deposits, as well as their options in the event that a course or training refund or transfer is requested.

Please contact us with questions regarding these policies.

DEPOSITS

Please note the following about NCOAE course and training deposits:

• A non-refundable, 10 percent (10%) tuition deposit is required to hold a spot in an NCOAE course or training. Some course and trainings may require full payment at the time of registration.
• Full course and/or training payment is due thirty (30) days before course or training start date.
• Registration within 30 days of a course’s or training’s start date requires full tuition at the time of registration.

REFUNDS

Please note the following general policy about requests for course and training refunds:

• If you request a refund more than 30 days prior to — or equal to 30 days prior to — the start date of your NCOAE course or training, you are entitled to refund minus the 10 percent (10%) tuition deposit.
• If you request a refund anytime between 29 days and the start date of your course or training, there will be no refunds — but a transfer may be possible (see below).
• If your NCOAE course or training is canceled due to low enrollment, 100 percent (100%) of your payment is fully transferable to another NCOAE course or training. Or, if you prefer, all fees paid for your course or training can be refunded at your request.
• All funds are forfeited under any and all circumstances in any attempt to cancel or transfer a second time, under the originally registered/enrolled course or training.

Refunds for On-Site Housing
Please note the following about refunds for NCOAE on-site housing:

• If you request a refund more than 10 days — or equal to 10 days —  prior to your NCOAE course practical start date, you are entitled to a full refund.
• If you request a refund anytime between 9 days and the start of your NCOAE practical start date, you are entitled to a refund minus a 10% cancellation fee.
• All funds are forfeited in any attempt to cancel your on-site housing and/or request a refund on or after your check-in date.

TRANSFERS

Please note the following about transfer requests for NCOAE courses and trainings:

• If you request a course or training transfer (i.e., you request that we enroll you in a different course or training than the one registered for) within 30 days prior to the new course’s or training’s start date — or equal to 30 days prior to the new course’s or training’s start date — 50 percent (50%) of your tuition is transferable to the new course or training; the remainder is forfeited.
• Transfers must be made to courses or trainings (at the base, only) within one (1) calendar year of original course or training enrollment, or funds will be forfeited.
• Funds may not be transferred to an outside, sponsored course or training.
• Only one (1) transfer per student is allowed.

REFUNDS, AND TRANSFERS FOR EMT TRAINING STUDENTS

Please note the following about refund and transfer requests for students already enrolled and participating in NCOAE EMT trainings:

Students who fail the virtual instruction portion or any portion of the Standard EMT
training: If you fail the virtual instruction portion or any portion of the Standard EMT training, you will be allowed to return for another EMT training at no additional tuition charge (on-campus housing fee still required, if applicable), within six (6) months of the original course start date. The new course must occur at a date and time that works for both the school’s and student’s schedule. Only one (1) retake is allowed at no charge. Students who fail a second time and wish to return for another attempt will be required to pay the full tuition amount plus any on-campus housing fee, if applicable.

Students who fail the practical instruction portion of their EMT training: Students who pass the final exam but fail psychomotor testing will be allowed to return to campus to participate in another practical session within six (6) months the original course start date at for an additional fee.

Clinicals for EMT Training Students
The National Center for Outdoor & Adventure Education (NCOAE) does not guarantee the admission of any student to a clinical site. A student’s acceptance, participation, and continuation at a clinical site is subject to the approval and consent of the clinical site. Students must be able to attend and complete 100 percent of their clinical rotations at the assigned clinical site in order to successfully complete their NCOAE EMT course. 

• COVID-19: At this time, a completed COVID-19 immunization series is not required to participate in our EMT program, though it is recommended. This is subject to change at any time.

• Felony/Misdemeanor Charges/Convictions: Any felony convictions or charges automatically disqualify students for clinicals at Novant Health. Misdemeanor convictions or charges — other than minor traffic violations — may result in ineligibility to attend and participate in the clinical component of an NCOAE course. This would result in failure to progress through the course and an unsuccessful completion of the course. When this occurs, NCOAE cancellation policies will be in effect.

To initiate a course or training transfer, please contact NCOAE Headquarters via email (info@NCOAE.org – Subject Line: Transfer Request) or by phone (we’re available Monday through Friday between 8:30 a. m — 4:30 p. m. Eastern Time by calling (910) 399-8090).

To request a refund, first call the NCOAE office to determine refund eligibility. We’re available Monday through Friday between 8:30 a. m — 4:30 p.m. Eastern Time by calling (910) 399-8090. Please note: A signed letter is required for refund consideration.